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Are you enthusiastic with a genuine passion in solving IT issues and empathetic to customer needs and requirements? Willing to learn and grow within FDS and our parent company DXC? If so, here at FDS we may just have the perfect opportunity for you!!
As part of our FDS apprentice programme you will be enrolled on a Level 3 ICT Apprenticeship with the option of moving to higher level qualifications. The apprentice programme runs for a twenty-four-month period with a genuine opportunity to secure a permanent role within FDS or DXC upon its successful conclusion.
The successful candidate will be someone who can blend first rate customer service skills with hands on IT support. Responsibilities will include providing end user workplace support through a mixture of remote tools, telephone assistance and deskside support. Take ownership and management of tickets, including responsibility for the resolution and timely functional escalation within contracted SLAs.
Hours of work will be Monday to Friday, 7-hours a day between the hours of 08:00 - 16:30 or 09:00 - 17:30 with a 1-hour break.
As an FDS apprentice you will:
* Be able to work well in a team
* Demonstrate the ability to methodically work through issues
* Be able to deal directly with clients in a friendly and confident manner
* Comply with Company Procedures
* Comply with Company Health & Safety Regulations
* Always be seen to be helpful when dealing with clients and within the team, and display professionalism and patience when offering advice and support
* Be comfortable completing a certain amount of administration that includes updates in Service Now (ticketing system)
Benefits of completing the course:
* Clear and defined career path
* Mentoring and support from experienced people within the business
* Structured training and support that youll need to develop an excellent career
* Valuable hands-on expertise
* Opportunity to secure a permanent company position after successful completion of the two-year program
* Year one will mainly consist of an intense training program which is structured. Over the rest of the period the training will be flexible
* Access to a large library of courses and accreditations to help further your skills and development
* Broad range of benefits available from Pension Scheme, Life insurance and health insurance
The following skills would be advantageous:
* Good communication skills
* Personal learning and thinking skills
* Functional skills in English
* Functional skills in Maths
* Functional skills in ICT
* Knowledge of Android & iOS platforms for both smartphone and tablets
* Self-Starter, able to work proactively whilst unattended, punctual, reliable and conscientious
Apply now for consideration!
By completing the application process you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed on our website