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Cityworx are recruiting on behalf of a client who are looking for a Complex Care Manager for an established domiciliary care business in the Hoddesdon area.
As the Complex Care Manager, you will assume a key role in leading and expanding the complex care and end-of-life services. You will be responsible for building strong partnerships, maintaining regulatory compliance, and ensuring the highest quality of care delivery. Your expertise and dedication will play a vital role in enhancing our reputation and service offerings.
Key Responsibilities:
Project Development and Management:
* Identify growth opportunities and develop strategies to expand complex care and end-of-life services.
* Lead the planning, implementation, and evaluation of complex care projects, aligned with company objectives.
Stakeholder Engagement:
* Cultivate and nurture relationships with local authorities, NHS partners, hospices, and other stakeholders.
* Collaborate closely with stakeholders to understand specific complex care needs and customize solutions.
Quality Assurance and Compliance:
* Ensure all complex care services adhere to the highest quality standards and comply with CQC regulations.
* Implement and oversee quality improvement initiatives to elevate service delivery.
Marketing and Client Acquisition:
* Develop and execute marketing initiatives to attract private clients, including advertising and promotional campaigns.
* Actively participate in client acquisition and retention strategies.
Team Leadership:
* Lead and manage a team of complex care professionals, including nurses and care workers.
* Provide guidance, training, and support to ensure staff competency and adherence to best practices.
Financial Management:
* Collaborate with the finance team to establish and manage budgets for complex care projects.
* Monitor financial performance and provide recommendations for cost-effective operations.
Client and Family Support:
* Foster strong relationships with clients and their families, ensuring their unique needs and preferences are understood and addressed.
* Serve as a responsive point of contact for client inquiries and concerns related to complex care services.
Technology Integration:
* Utilise Carefree for electronic call monitoring and care management to enhance service efficiency and accuracy.
For this role we are looking for the following:
Qualifications and Requirements:
* Drivers licence and own transport.
* Proven experience in complex care management, ideally within the healthcare or domiciliary care sector.
* Proficiency in CQC regulations and healthcare quality standards.
* Exceptional leadership, communication, and interpersonal skills.
* Ability to cultivate and maintain relationships with key stakeholders.
* Results-oriented with a track record of meeting targets and deadlines

Benefits: plus benefits