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12 FTC Contract - Maternity Cover - Starting on, or before, the 8th of April 2024.

Our client is looking for a Customer Account Co-ordinator to join their close-knit team!

Full-time office-based - Monday to Friday
Shift patterns - 8 am - 4:30 pm and 8:30 am - 5 pm
No weekends
Our client works with companies across many sectors, such as food services, hospitality, cleaning, safety and healthcare. Their product offering ranges from PPE and packaging to glassware, and large appliances.

In this position, you will be allocated/look after specific client accounts to ensure a smooth daily operation. In this position, you will deal with calls from your existing clients looking to place orders, manage and query account information, deal with any discrepancies on their accounts and, where appropriate, offer additional products that may suit their needs - Although this would fall under sales, it's important to understand that this is not cold calling, but more providing solutions for existing clients.

In this role, your daily duties would include:

Taking incoming calls and responding to emails in a timely fashion
Make outbound calls to existing clients that haven't been spoken to in several months - checking if they require any additional supplies
Advise of order cost/produce quotations, process orders and send invoices to clients using the order system - this information is processed through an internal system, which full training will be provided on
Support clients by providing solutions - explaining what other products may suit their needs - as an addition to their existing order, or in times when there may be a backlog with their usual product, offer alternatives that could help.
Manage all discrepancies in a timely and satisfactory manner
Do you feel this position is for you? Do you want to find out more? Apply below.

Legal Information:

We act as an employment agency for permanent work and as an employment business for temporary work.

For roles in the UK, applicants must be eligible to live and work in the UK.

We value diversity and promote equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all areas of society and can discuss any reasonable adjustments to support your application

Benefits: Pension + Saver Scheme