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Resident Liaison Officer

Manchester

Long Term Temporary- 12 18 months, potential to go permanent

£14ph

An established contractor specialising in fire safety and electrical services throughout the UK
are actively looking to recruit a Resident Liaison officer on a permanent basis to start on a project due to continuous growth and securing a new large-scale M&E upgrade.

They are looking to appoint a Resident Liaison Officer with experience of working in occupied high rise social housing blocks working with the teams and tenants to ensure the work is completed on time.

The project includes M&E upgrades to 7 x high rise blocks including new fire alarms, lighting, PA systems, boosted cold water system, Automatic Opening Vents (AOVs) and associated builders works. The project is due to run for a period of 18 months, and it is a great opportunity for a permanent role with a strong pipeline of similar sized projects in the North West following completion.

The role

* Be the first point of contact for residents and Scheme Managers on site with regards to the programme/appointments.

* Booking appointments face to face or over the phone with residents/customers for planned works.

* Attending project pre-start meetings and progress meetings.

* Regular communication with the client with regards to safeguarding concerns and any difficulties with residents.

* Writing letters to confirm appointments and informing residents of planned works.

* Aftercare visits and collating Customer Satisfaction Forms when work is complete and reporting findings for Quality Assurance.

* Managing & resolving difficulties and complaints regarding planned work by negotiating with all parties

* Supporting and planning social value events within the community

* Creating resident liaison strategies for all projects and contracts.

Required qualifications/ Attributes

* Ability to deal with a high- pressure environment, difficult situations and negotiation skills.

* Confident and self- motivated.

* Excellent team work & lone working skills.

* Comfortable with talking to large groups of people and communicate effectively with a multidisciplinary workforce.

* Excellent attention to detail and proactive approach to work.

* Previous experience within a similar role or setting carrying out duties as above.

* Full UK driving licence with access to own vehicle.

Please email me an updated CV if this job is of interest to you to apply [Apply online] or contact Jess on (phone number removed)

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