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Transactional Administrator - (6-12 months fixed term contract to cover maternity leave)

Benefits:

£23,000 per annum (rising to £25,000 pa on completion of successful probationary period)

31 days holiday inclusive of bank holidays

Flexible Additional Holiday Purchase Scheme

Dedicated learning & development programmes.

DBS check paid by Caretech prior to starting with us.

Refer a Friend Reward Scheme earn up to £250 per referral!

Free Employee Assistance Programme

Employee recognition schemes

Carer progression within the company.

Purpose of the role:

Working on the Companys HR and Payroll system (iTrent full training will be given) you will work to efficiently provide clear and concise resolutions to ensure a satisfactory customer experience is had.

Candidate Specification:

Excellent communication skills are essential - you will be the first point of contact for our employees.

Exceptional relationship management skills - deal with our customers on complex and sensitive issues by offering a professional, caring and outstanding level of customer service.

The successful candidate will be proficient in Microsoft office applications and ideally have an understanding of payroll processes and experience of working with a HR/Payroll platform.

It is essential that the candidate displays the Caretech values, Person Centered, Friendly, Positive, Innovative, Empowering.

Main Responsibilities:

Key first point of contact for queries coming into the business

Managing the phone line and mailbox

Log and track queries from first contact to resolution

Investigate issues with employee payments

Provide feedback to customers throughout the query lifecycle

Work with the HRIS and HR Systems Manager to identify key issues and concerns

Escalate queries where required

Data Management within the HR/Payroll system

Liaise with internal departments and Service Managers to resolve employee issues

Adhoc Admin tasks

Knowledge & Experience:

Proficient in Microsoft office applications - Essential

Ideally have an understanding of payroll and HR processes - Desirable

Experience of working with a HR/Payroll system Desirable

Worked in an HR or Administration team previously Desirable

The Organisation:

CareTech Community Services Ltd, established in 1994, is one of the largest providers of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for vulnerable people to live in community settings. We support people to take control of their lives this could be finding employment, having an active social life, learning new skills or building self-confidence.

The CareTech Group are proud to inform you that they are a Disability Confident Leader.

Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer.

Due to the high volume of applications we receive, we are unable to contact every applicant. We will be in touch 7-10 days after receipt of your CV if progressing your application to the next stage.

* Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement, in accordance with the Equality Act 2010.

STRICTLY NO AGENCIES