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About us
We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 27 years, we have delivered millions of pounds in cost savings to our clients. With offices in the UK, Europe, India and the US, we have clients spread across all 6 continents.
Our clients and our talented people have always guided our basic strategy and direction; so much so, that we named the company after our most basic principles. We are, and always will be 'allied' to our client's needs and objectives. Our team is at the heart of our business, we are proud of each and every one of them. They are exceptional and we are looking for more exceptional people to join us.
Job purpose
The purpose of this role will be to provide 1st level support in English and German for Allier's customer users and Dealers as part of the Service Desk team based in Abercynon, CF45 4SN.
Qualifications & Experience
Understanding of ITIL Best Practice for Service Desk
Understanding of key ITIL Service Management areas
Key skills and Knowledge required:
The ability to provide Level 1 IT support
A general knowledge of IT systems and infrastructure with an ability to learn new tools/areas quickly
Strong knowledge of Microsoft based operating systems and suites
A strong focus on service delivery and customer satisfaction
Great communication skills
Good analytical and troubleshooting skills are required
Personal Integrity / discretion
Open communication style / good listener
Team focused
Great time management and ability to prioritise multiple responsibilities
Good written and verbal presentation skills