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Job Purpose:

To work alongside the client teams to deliver a high standard of service with an emphasis on continuous improvement. The role will be situated within the client office facilities and work directly with client stakeholder. Support new business and opportunities across the portfolio.

Duties:

* Full understand of scope of works/SLA and deliverables of service with the ability to communicate both written and verbally these requirements.

* Full understand of the clients bespoke computerised maintenance management system and ability to monitor efficient control measures to ensure KPIs are achieved.

* To ensure the sub contractor has planned and arranged sufficient manpower, material and equipment to do so with related works.

* Monitoring of works this will include safety audits, observation audits and sensory checks on a regular basis and to ensure KPIs are achieved.

* Maintain and ensure all records are accurate, and held in accessible system

* Conduct periodic client reviews attend site reviews.

* Provide the interface between the sub contractor and the client dealing efficiently and effectively with any issues, queries ensure that full traceability of actions is recorded

* To suggest improvements on the system, methodology followed better ideas for doing the job or part of it through daily / weekly meetings.To coordinate with other sections / departments / projects for any needed backup.

* Provide a monthly report to demonstrate service deliverance/and KPIs, feedback and improvements. Provide support in team approach manner for other services or demands of the business.

* Deal with issues promptly

Key Result Areas

* Point of contact for requirements relating to the Facilities core service matrix

* Point of contact for all cleaning requirements, include special cleans, programmes and additional resourcing.

* Inclusive of CMMS requirements

* Maintain maintenance programme for cleaning equipment, organising repairs

* Coordinate hospitality request and any catering issues

* Facilitate Pest Site Visits / call outs liaising directly with the site Co-Ordinator and arranging proofing works.

* Point of contact for civil works from start to completion

* Prepare and work with stakeholders to maintain audit standards.

* Liaise with Scaffold coordinator to define alternative solutions for working at height.

* Laundry issues, relabeling, ensuring sufficient stock available

* Managing and issuing work wear and PPE

* Food Safety inductions. Level 2 food safety training (completed in house)

* Safety support for area investigation/near misses.

Candidate Profile

Person Specification

Skills:

* Good interpersonal and customer relationship skills

* Excellent written communication skills

* Clean, full driving license

* Experience managing people with proven track record in managing direct report

* Food Safety level 2 at minimum, working towards level 4

* At minimum IOSH managing safely must be prepared to work towards NEBOSH

* COSHH