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Urgent Care Germantown seeks to hire an experienced scheduler who will embrace our mission to extend God's care through the ministry of physical, mental and spiritual healing.
Scheduler is responsible for the primary function of receiving, scheduling, tracking, and assisting all inbound and outbound calls that come into the call center queue or the Electronic Schedule Request System. Other duties as assigned.
Principle Duties and Responsibilities:
1. Schedule patients based on protocols while providing excellent customer service. Receive, schedule and track all patient phone calls or electronic requests that come to the scheduling department.
2. Check email and voicemail regularly for updates.
3. Returns all patient phone calls in the voicemail queue and individual voicemail box.
4. Sends, receives and distributes faxes and reports as necessary.
5. Obtain and update patient demographic and insurance information.
6. Schedules all patients in accordance with HIPAA guidelines and regulations for all AdventistHealthCare Outpatient Imaging centers.
7. Assists patients with customer service related issues as they arise.
8. Calls the primary care physician's office if there is a concern about a patient's request.
9. Alerts Patient Access Manager of any systems issues or malfunctions.
Required Knowledge, Skills, Abilities, and Other Characteristics:
-Knowledge of medical terminology or radiology terminology background.
-Proficient PC Skills such as Windows, Microsoft Office and utilizing the Internet.
-Must be able to type a minimum of 35 w.p.m.
-Ability to use office related machines (copier, fax, computer, and printer)
-Excellent customer service skills
Education and Experience Required:
High school diploma or GED equivalent
1-2 years or more of medical office experience.
At Adventist HealthCare our job is to care for you. We do this by offering:
Work life balance through non rotating shifts
Recognition and rewards for professional expertise
Free Employee parking
Competitive comprehensive benefit plans offered (including health, disability, PTO and 403B retirement plan with matching and 3 year vesting)
100% Coverage for inpatient care - at Adventist HealthCare facilities
100% Coverage for urgent care nationwide - after copay
As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.
If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.
Join the Adventist HealthCare team today! Apply now to be considered .
Work Schedule:
Full Time Days
Tobacco Statement
Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine use.
Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine). Those testing positive for cotinine are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing.
Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.