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Job title 3rd Line Service Desk Engineer
Location Epsom, KT17 4NL
Salary £40,000 - £50,000 per annum
Duration Perm/Full-time
A hugely successful and highly regarded organisation within the financial services sector is looking for a 3rd Line Service Desk Technician to join the team. Along with a salary of up to £50,000 per annum, you will receive a fantastic range of benefits including a generous pension, private healthcare, personal development training, rising holiday and lots more.
You will be providing IT support for internal users and participating in IT projects. This role would suit an experienced 3rd Line Engineer who has worked in a formal service desk environment, who is looking to progress their career in a fantastic working environment.
As 3rd Line Service Desk Technician, your responsibilities will include:
* Handling incoming requests and changes to the Service Desk & Cyber Security team via telephone, e-mail, and ticketing system, to provide resolution of end user issues within SLAs.
* Assisting 1st & 2nd line Engineers in escalated incidents by acting as SME on fields of expertise.
* Administering and maintaining workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, IAM, PIM, etc.
* Performing hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications.
* Participating in security related exercises, such as patching, vulnerability remediation, security audit remediation tasks.
* Administering the chosen SaaS platforms including HexNode MDM, Solarwinds Service Desk, N-able RMM, O365.
* Providing expertise on Windows, including DNS, DHCP, GPO, PowerShell, Scripting, Identity Management, AAD or Hybrid environment management.
We are looking for a 3rd Line Service Desk Technician who has the following skills and experience:
* Experience in a similar role in an SLA, CSAT, ITIL driven environment.
* Experience of working in FS or a highly regulated environment is a bonus.
* Knowledge of AD and AAD structure, configuration & administration.
* Experience with desktop and server operating systems, O365, SaaS, MDM etc.
* Experience with Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware, Hyper-V).
* Some Scripting experience - (Batch, PowerShell, etc.).
* Knowledge of security related concepts, frameworks, and tooling.
* Systems administration and networking experience would be a bonus.
This is a fantastic opportunity to play a key role in a growing team within a very well established (100 years+) FS institution who can offer great career progression.

Benefits: Bonus, Pension, Healthcare