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We are delighted to represent our client on their quest to find a Customer Communication Lead to join their growing team. Our client is committed to contributing to a greener future and investing in carbon removal projects across the UK. We would love to hear from candidates with a passion for environmental and green initiatives.

In this newly created role as Customer Communication Lead, youll design and deliver engaging communication strategies that inform, educate and inspire customers. Youll also monitor and measure the impact of communication campaigns and provide feedback and insights to improve performance. Working closely with internal teams youll ensure that the business comms are in line with brand values, business goals and most importantly, customer needs.

Main duties;

* Review and evolve the existing customer communication strategy.

* Write, edit and proofread compelling copy across multiple channels including emails, SMS, letters, webpages, social media.

* Ensure that the tone of voice, style and messaging are consistent and reflect the brand personality and values.

* Test and optimise the performance and impact of communication campaigns and initiatives.

* Collaborate with other teams across the business to ensure a consistent and seamless customer experience.

* Research and monitor customer feedback, preferences, and trends, and use them to inform and improve customer communication practices.

Required skills;

* Proven experience in customer communication, content marketing or copywriting.

* Excellent verbal and written communication skills, with a flair for storytelling and an ability to influence.

* Strong knowledge of communication principles, techniques and channels, with the ability to tailor content and tone to different audiences and purposes.

* Can demonstrate creative and strategic thinking.

* A data-driven and analytical mindset, with the ability to use data and insights to inform and improve communication decisions and outcomes.

Whats in it for you?

* Genuine opportunities for growth and progression

* Inclusive, collaborative, and friendly work environment.

* Flexible working hours and remote working as appropriate with laptops and all required hardware.

* Colleague Share Scheme.

* Investment in personal and professional development.

* 25 days leave plus Bank Holidays.

* Generous maternity, paternity, and adoption leave.

* BUPA healthcare and a pension plan with colleague contribution.

* Cycle to work scheme.

* Hybrid working.

Get in touch with Natalie for more information