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Global company, hybrid remote working, in depth training, company trips to head office for training, permanent position

We are working with a large global company, who are looking for a Service Coordinator to join their team, who takes pride in providing excellent customer service and has a passion for working with the best. They provide 24/7 breakdown assistance and complete peace of mind.

We are looking for someone to operate on 2 days 2 nights shift, 4on 4off.

We welcome applications from candidates with a background in HGV breakdowns and recovery, 24/7 Customer Service.

Responsibilities of the Service Coordinator;

To receive customer calls relating to breakdown and recovery of vehicles and support the customer through the rectification process and a successful conclusion
To communicate with repairing workshops on behalf of the customer and all parties involved to ensure the customer is mobile again within all reasonable timescales.
To provide a guarantee of payment to the repairing workshop on behalf of the customer
Continuously inform and keep all parties updated on the progress of each caseHours of work are as follows;

7am - 7pm/7pm - 7am (2 on days 2 on nights)

The above shift will be subject to a successful training period which the hours will be 9am - 5pm Mon - Fri during this time

Requirements for the role of Service Coordinator;

A level of equivalent ideally with a technical orientation
Previous experience in a technical role from the heavy vehicle or equivalent industry (desirable)
Quality oriented; showing responsibility and perseverance at work, a total commitment to offer the highest quality of work and ensure attention to detail
Previous call centre experience is desirable
Excellent communication skills with the ability to communicate at all levels
High levels of accuracy and attention to detail
Good IT knowledge and experience
Geographical knowledge throughout UK (desirable)Benefits of the Service Coordinator role

Global company,
Hybrid remote working,
In depth training,
Company trips to head office for training,
Permanent positionIf you are interested in this position or would like to have a private and confidential chat, please contact Joe Reid at E3 Recruitment