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Customer Service Operations Manager 1 year FTC - £850M Turnover Developer 5* House Builder Up to £85,000 + Package + 15% Bonus

Invision Group are currently recruiting for a Customer Service Operations Manager on a 1 year Fixed Term Contract Basis for a 5* House Builder. This would be overseeing sites across London, Hertfordshire & Cambridge.

Role Overview:

You will oversee a team of circa 30 individuals including Regional Service Managers and Operatives, across 29 projects, all of which are partnership housing RC Frame lead projects. within a roaming capacity throughout London, Essex, Hertfordshire and Cambridgeshire, Please have in mind that you will manage your own diary and would have full autonomy to plan your day accordingly.

Responsible for the delivery and reporting of everything within the region related to Customer Service. Management of the regional coordinators, operatives, sub-contractors, and suppliers to ensure the region delivers the service that is expected of a 5 star house builder. Responsible for meeting or exceeding the Customer Service KPls and ultimately achieving exceptional customer satisfaction surveys from both customers and clients alike. Ensuring support is given to the direct Customer Service team and received from the wider regional team members to enable excellent service delivery.

Responsibilities

Reporting directly into the Group Customer Service Director, you will be responsible for the delivery and reporting of everything within the region related to Customer Service.

* Responsible for meeting or exceeding the Customer Service KPls and ultimately achieving exceptional customer satisfaction surveys from both customers and clients alike.

* Responsible for carrying out the final ''RTMI" inspection and maintaining quality standards within the company at hand. Ensuring support is given to the direct Customer Service team and received from the wider regional team members to enable excellent service delivery.

Requirements:

* 10+ Years Contracting/Developer experience

* Employment for a 5* House Builder

What is in it for you?

* A basic salary up to £85,000

* Company Car or Car Allowance (allowance circa £8,500)

* Contributory Pension Scheme

* Fuel Card to Expense Personal & Work Travel in addition to Car allowance or company vehicle

* Private Healthcare

* Healthcare Cash Plan for Dental Procedures and private referrals up to £1000 per annum

* Life Insurance 3x basic salary

* 26 days annual leave - Can purchase additional 4 days

* Bonus Scheme up to 15% of Basic salary

* Further training and qualifications offered

* Excellent Continued development

Benefits: 15% bonus, car allowance