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Company Description
Great Bear is a leading 3rd party logistics business providing a wide range of ambient warehousing services, shared-user and dedicated transport solutions to a wide variety of customers alongside offering a flexible mix of added-value services to simplify supply chain. We operate over 7 million sq.ft. of warehousing space across 30+ locations in the UK. Our distribution network spans all corners of the country.
Our Port Salford site are now recruiting for a Customer Service Administrator on a full time permanent basis.
Salary: £25,000 per annum.
Working hours: Any 5 in 7 days (Rotating 07:00 15:00, 08:00 - 16:00 & 09:00 17:00).
Job Description
The purpose of a Customer Services Administrator is to support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.
Key Duties of a Customer Services Administrator:
* Answering emails for both internal and external personnel.
* Problem solving for client, customer and Internal departments.
* Meeting customer and client expectations.
* Resolving customer and client queries.
* Order keying on SAP
* Maintain a high level of customer/ client focus.
* Provide various reports for clients in a timely manner.
* ATP control for Order releasing.
* Ensure the completion and circulation of reports to relevant stakeholders.
* Other administration tasks as determined by the Customer Service Manager.
Qualifications
As a Customer Service Administrator you will possess the following skill, experiences and qualifications:
* Passion for delivering an exceptional customer service experience.
* Attention to detail/ accuracy.
* Good geographical knowledge.
* Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook.
* SAP experience.
* Excellent communication skills in order to deliver accurate information.
* Ability to work in a fast paced environment.
* Conscientious and reliable with adaptable attitude.
Additional information
As part of its Drive to make Great Bear a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
* Competitive salary
* Competitive holiday entitlement
* Pension scheme
* Life Assurance
* Retail discounts via our benefit platform
If you meet the requirements for the above Customer Services Administrator role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam