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Job Type: Full-time, Permanent
Hours: Monday to Thursday 7am -4:30pm, Friday 7am-2pm (In Office)
Salary: £27,000- £30,000 (dependant on experience)
Location: Melton
Benefits: Annual Leave, Pension Scheme, Bonus Scheme
East Yorkshire company that delivers innovative healthcare packaging solutions looking to expand their team!
Serving its customers, a portfolio of in-house manufactured packaging and components, bolstered by pre-vetted partner standard items and a holistic supply solution.
As Internal Account Manager, you work to satisfy customers needs and requests, respond to their queries quickly and aspire to deliver a fantastic customer experience. This requires liaising with customers, internal teams and third parties to ensure the timely delivery of our solutions. Managing projects, co-ordinating solutions and providing proposals. You have excellent communication skills and are customer service oriented.
Key Responsibilities of the role:
* Manage a portfolio of accounts to achieve long-term success
* Act as the primary point of contact and handle customers individual needs, helping them through email, phone, online presentations, screen share and if required co-attend in person meetings
* Resolve conflicts and provide solutions to customers in a timely manner
* Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
* Report on the status of accounts and transactions to the Customer Excellence Manager
* Set and track sales account targets, aligned with company objectives
* Suggest actions to improve sales performance and identify opportunities for growth
* Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
* Enhance department and organizations reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
* Process sales orders and send down to operations for pick, pack and dispatch
* Manage phone calls and correspondence (e-mail, letters, packages etc.)
* Liaising with staff in other departments and with external contacts;
Experience:
* Proven work experience as Sales account management or Customer service lead
* Hands on experience in sales and an ability to deliver excellent customer experience
* Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
* Experience in delivering client-focused solutions based on customer needs
* Understanding of sales performance metrics
* Proven ability to manage multiple projects at a time while paying strict attention to detail
* Excellent listening, negotiation, and presentation skills
* Excellent verbal and written communications skills
* Knowledge of CRM software and MS Office
* Business acumen with a problem-solving attitude
* Keen attention to detail and adherence to deadlines
Please apply by following the directions on the website, alternatively for more information and a full outline of the role, call Sam Horton and Marni Esa.
Emmerson Kitney recruit for Sales & Marketing, Engineering, and IT roles at all levels throughout the region. If this role is not suitable for you, we would be happy to have an informal chat regarding any future opportunities.
While we will endeavour to respond to every applicant personally, on occasion this is not always possible, therefore, if you have not heard back from us within 7 days of applying, you have been unsuccessful