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As Quality Manager you will ensure that the companys product portfolio is fit for purpose, is consistent and meets both internal and external requirements, including legal compliance and customer expectations.
You must fully understand the requirements for the product or service and have a sense of responsibility towards our potential and existing customers as well as the competition.
The goal is to help preserve our reputation by ensuring that our products and services are capable to drive sustainable growth.
Responsibilities
Implement all relevant procedures described in the Quality Management System (QMS) and ensure compliance
Ensure that all in-house systems and procedures are updated, revised and modified to meet the needs of external certification bodies
Respond to customer complaints putting in containment actions, full analysis, poka-yokes (error proofing), and implementing short-term and long-term countermeasures
Champion a program for the implementation and sustainment of a continuous improvement culture
Act as a point of contact for warranty issues
Update quality documentation and communicate to carry forward lessons learned from quality concerns in new customer contracts
Ensure that all necessary systems and procedures are in place to satisfy all customer requirements and audits
Introduce new systems and procedures where appropriate
Develop quality-process links with customers inline with Production Part Approval Process (PPAP) and Advanced Product Quality Planning (APQP)
Work with purchasing staff to establish quality requirements from external suppliers
Make sure that production processes meet required standards
Define quality procedures in relation to operating staff
Set up and maintain controls and documentation procedures
Provide technical support to the business
Monitor performance by gathering relevant data and producing statistical reports
Conduct root cause investigations and corrective/preventative action plans on any nonconforming product
Manage all quality-related issues within the manufacturing and engineering team
Identify root cause and instigate permanent corrective actions for product quality issues
Work with internal and external stakeholders to resolve quality issues that arise as quickly and efficiently as possible to prevent compromising quality and safety standards
Ensure control plans and associated documentation are implemented effectively and maintained
Ensure compliance and assist with adherence to the Quality Management system (ISO9001)
Manage the high level documentation of ISO45001
Devise and deliver in-house training for quality awareness
Report on Key Performance Indicators (KPIs) in order to adhere to process and prevent occurrence of any non-conformity relating to product, process or system
Assist with first off sample approvals
Manage the Supplier Key Performance Indicators (KPIs)
Manage and coordinate customer PPM (Parts per Million), supplier PPM, supplier problem solving on time, cost recovery and supplier warranty indicators Keep up with current and developing manufacturing and engineering trends that concern product quality
Undertake special projects as required
Contribute to continuous improvement activities
Quality control of work by appropriate reviews
Support and lead process improvement activities
Write reports and present progress at project meetings
Attend various meetings and action/communicate instructions
Produce written reports and make presentations
Perform root cause analysis and resolve problems
Provide backup support for the HSE Manager
Any other duties not listed commensurate with the requirements of the business.
Skills Essential:
Knowledge of quality systems and measurement
Strong knowledge of Advanced Product Quality Planning (APQP), Production Part Approval Process (PPAP), Failure Mode and Effect Analysis (FMEA)
Understanding of engineering drawings and manufacturing processes
Planning and prioritising activities
Problem solving skills including Six Sigma (green belt preferable)
Excellent communication and interpersonal skills
Ability to work in a diverse and dynamic environment
Ability to manage a variety of cross-functional team members
Desirable:
Lean Manufacturing knowledge
Analytical skills
Understanding of cost and financial impacts
Practical H&S experience / knowledge
Qualifications
Relevant business/commercial or manufacturing/engineering degree preferred, or ONC, A Levels, BTec Diploma Level 4 or equivalent NVQ level 4 qualification
Six Sigma/Lean Manufacturing
Membership of an industry related Professional Body would be advantageous
Experience Experience of working in a similar role
Previous experience in a high volume manufacturing automotive environment or Tier-1 supplier to the automotive industry
Experience in compiling and actioning: - PFMEA. - Control plans. - Process flow charts. - Measurement system and analysis