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Technical Services Manager

3 months contract to start with (inside IR35)

Doncaster (hybrid working 2 to 3 days onsite every week)

Main purpose of the role

The Technical Delivery Manager is a key member of the operational IT & Digital leadership team and should be a strong, technically capable and service focused individual. Responsible for the oversight, delivery and management of the technology services landscape and platforms; the individual will be closely working with users and vendor matrix teams to ensure the technology is appropriately scoped, monitored, patched, protected, supported and available to the business during core operating hours.

This role has direct accountability for the technical, field services function, so should therefore be capable of leading, managing and developing a team of engineers appropriately, to ensure a timely and quality response to all business requests, incidents and problems that arise through the service delivery function are managed appropriately.

We rely on strategic partners (third party partners and vendors) to deliver key, technical, business services. Where the support of third-party partners and vendors, is required, it is expected that the Technical Delivery Manager will effectively own and manage these relationships and engagements.

Essential:

Exceptional problem solver with distinct leadership qualities; with a genuine passion for technology and delivering exceptional service.
Proactive; willing to challenge "the norm" and actively identify and act upon opportunities for improvement.
Experience in working in a heavily outsourced environment, managing multiple suppliers, ensuring all are delivering first class service
A first-class knowledge of infrastructure, applications and networking technologies, and the ability to deploy, configure and troubleshoot effectively.
A sound knowledge and hands on experience of Microsoft products and technologies, including cloud hosted and/or delivered
Strong experience of performing security-based risk assessments against internal and external systems, and external providers
Experience of contract management including service/supplier selection, tendering, implementation, and delivery.
Working closely with Design Architects so solution / change is delivered to principles and standards.
Risk and governance minded, ensuring user and license audit activities are taking place throughout the year.
Desirable:

A strong background in operational support and/or service delivery
Any previous leadership experience involving engineering and technical support staff
A strong technology background; including someone who has "risen through the ranks" of support/engineering
A strong knowledge of service delivery frameworks and standards e.g. ITIL
Extensive experience with Microsoft Operating Systems and Applications
Extensive experience with server, storage and security technologies
Demonstrable experience with the delivery and support of cloud Services (IaaS, PaaS, SaaS)
Experience working to ITIL best practices including, Incident, Problem and Change Management.GCS is acting as an Employment Business in relation to this vacancy