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Job responsibilities

* As a Customer Service Specialist your role will involve providing excellent service to a diverse range of customers and employers.

* You will be working on an inbound channel and supporting with online queries from customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances, and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries.

* You will be informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.

Shifts & Salary:

8:00am - 6:15pm, Monday to Friday - NO WEEKEND WORKING and NO BANK HOLIDAYS

£10.42/hour, £20,319.00/annum

To Apply, send an up-to-date CV