Customer Liaison Manager - Civil Engineering
Bethell Group
Who Are Bethell?
We are a Manchester based civil engineering and utility services group, continuing our major expansion plans in 2024 targeting a strengthening of its workforce by up to 20%. Bethell, which has operated in the Northwest for over 150 years, has a significant number of framework contracts with the Utility sector, Local Authorities and key infrastructure clients. We are an equal opportunities employer and have been accredited with both Investors in People and The Workplace Wellbeing Charter. We offer accredited training to colleagues who wish to develop themselves professionally and grow their skillsets.
What Bethell require.
This role requires somebody with a positive outlook and a calming personality. As our Customer Liaison Manager you will be the face and voice of Bethell for all local residents and businesses within the areas surrounding our projects. As the first point of contact for Bethell you will spend your time doing what you do best, communicating with the public over the phone, via email and face to face on site. From listening to concerns they may have or capturing complaints, youll provide your expert advice and support between the customer and site team ensuring all concerns are documented and handled professionally. You will attend site meetings and keep in touch with the operational team on the ground which will enable you to deliver detailed effective communications to keep people up to date and aware of planned works.
A bit about you.
We would expect you to have an NVQ in Customer Service (or equivalent) and a proven track record of delivering an end to end customer experience. It may be that you already have experience within the utility / construction sector, although this isnt necessary. This role is all about customer interaction, so we need you to be able to build relationships quickly and get to the root of any problems, whilst listening to and engaging with our customers along the way. This isnt always easy so not only will you have the necessary skills to negotiate your way through some challenging conversations, your friendly character and creative thinking will also help you quickly resolve any issues. Do you think you have what it takes? If so click on the Apply now link below.
Bethell Group are an equal opportunities employer and actively recruit for members of the Armed Forces, Veterans and their families, having recently signed the Armed Forces Covenant.
Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision over the coming years.
Bethell Group PLC have select relationships with recruitment agencies. All roles are filled internally, but do use a Preferred Supply Chain should we require assistance. We therefore ask politely that recruitment agencies refrain from contacting our Talent Acquisition Manager, Commercial Managers and Managing Operational staff regarding roles advertised. Any CVs that are sent through unsolicited will be discounted from any roles
Posted 18/03/24, views 0
Contact the advertiser:
Bethell Construction Limited
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