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Career area: Complaints

Salary: £25,000 - £30,000

About the role

We have an exciting opportunity for a Complaints Handler to join us in our Glasgow office. Working within our Health Insurance Department, you'll be working with some great people, so your ability to build strong relationships will be key to the success of our department and driving customer improvement. We see ourselves as one big team, therefore you'll take pride in working as an effective team player. So, if you have experience in complaints handling within the insurance industry or financial sector then this could be the role for you!

Joining us as a Complaints Handler, you'll be an essential member of the team helping our customers over the phone, by handling their complaints with empathy and providing a fair outcome. You'll have strong communication skills, with the ability to solve all queries in a timely and professional manner.

At our client we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers.

Working Hours & Shift Pattern: Full time, 37.5 hour per week, Monday to Friday 9am and 5.30pm

Training: Providing a Career Development Framework that is reviewed regularly

What you'll be doing:

Ensuring the delivery of excellent customer service by achieving fair and reasonable outcomes for our customer, through effective investigation.
Using your initiative as well as information recourses available, to provide the best outcome for the customer.
Communicating effectively over the phone and ensuring that all letters sent to the complainant is of the required quality and meets expected standard set by both and the regulator.
Escalation to all Commercial Insurance areas, to understand the nature of the complaint and resolve in an efficient manner.Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age