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Specialist Support Analyst

Anderson Knight working with a leading organisation within the financial services industry. We are currently looking to onboard a Specialist Support Analyst, reporting to the Head of Collections on a full-time hybrid basis. The main responsibilities include supporting customers who may be vulnerable and/or in arrears and seek solutions, leading to a positive outcome.

Shifts are allocated to cover service during working hours on a rotational basis, flexibility is required, hybrid working is available upon completion of training (5-6 weeks).

Hours - Mon-Fri 08:00-20:00

Weekends 09:00-18:00

Salary - £23-25k

Key Responsibilities:

* Provide compassionate assistance to possible vulnerable customers facing financial challenges.

* Ensure adherence to FCA regulations in all interactions and processes.

* Maintain accurate records of all customer correspondence, including letters, emails, phone calls.

* Manage customer accounts and update details.

* Advise on suitable repayment plans based on customer needs.

* Identify opportunities for process enhancements.

* Display strong telephone skills, building rapport with the customer and communicating well to come to a positive resolution.

Requirements:

* Previous experience in supporting vulnerable customers.

* Ability to display knowledge of the FCA handbook.

* Preferred experience within finance and collections

Benefits:

* 33 days holiday 25 days annual and 8 public days

* Birthday day holiday

* Discretionary bonus

* Up to 15% pension contributions

* Eyecare/PMI