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This position is responsible for maintaining server systems, staffing the help desk to support users, and assisting with other IT projects. Working in either Stalybridge, Staines or Dumfries, the successful candidate will be part of a team working under the supervision of a knowledgeable and supportive IT Service Manager.
Key Responsibilities
* Build and repair systems; loads operating systems and software; and troubleshoots hardware, software, and network issues.
* Perform network setups and terminations
* Staff a help desk and track help desk requests
* Assist system users with computer tasks
* Perform routine preventative maintenance
* Update IT documentation and schedules
* Set up, calibrate, troubleshoot, and maintain process/production equipment
* Work with Operations to develop new processes/procedures to meet business objectives.
* Administer Security for Computers/Servers/Network equipment and facility NVR/Cameras/Badge access systems.
Key Skills/Competencies
* Strong communication skills both verbal and written
* Self-starter
* Advanced knowledge of computer hardware and repair
* Advanced knowledge of MS Office Suite
* Ability to work in a team environment
* Ability to help remote users via phone or remote support app
Qualifications
* Background in IT-related customer service
* Requires supporting remote sites across UK and Europe regions.
* Some travel required between sites, full UK driving licence required