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2nd Line Support Engineer - Kent - £35,000 + Excellent benefits

Overview:

An excellent opportunity has arisen with a leading Managed Service Provider based in Kent. They specialise in providing comprehensive IT Solutions and support to help their clients optimse their technology infrastructure, enhance productivity and achieve their business goals.

As the 2nd Line Support Engineer, you will play a crucial role in delivering exceptional IT support services to the clients remotely from the Kent offices and onsite when required. You will work closely with the clients to address their IT needs, troubleshoot technical issues, and provide proactive solutions to ensure the smooth operations of their IT systems

Role & Responsibilities:

Provide second line technical support to clients via phone, email, or on-site visits.

Diagnose and resolve hardware and software issues, including but not limited to
desktops, laptops, servers, and network infrastructure.

Install, configure, and maintain operating systems and software applications.

Perform hardware and software upgrades as needed.

Collaborate with the service desk team to ensure timley resolutions of client issues.

Document and maintain accurate records of client requests and resolutions in our
ticketing system.

Assist in the implementation of IT projects, including network upgrades, cloud
migrations, and cybersecurity initiatives.

Conduct regular system maintenance and health checks to proactively identify and
address potential issues.

Stay current with industry trends and emerging technologies to provide valuable insights
and recommendations to clients.

Provide excellent customer service and maintain a positive client relationship.

Essential Skills & Experience:

Previous experience in IT Support/Helpdesk Role.

Strong knowledge of Windows operating systems.

Experience in troubleshooting hardware and software issues.

Familiarity with networking concepts and protocols.

Experience with cloud-based technologies (e.g., Microsoft 365 & Azure)

Relevant certifications such as CompTIA A+, Network+, or MS100 are preferred.

Experience with VoIP Phone system preferred.

Reliable transportation and a valid driver's license for on-site visits.

Desirable:

Knowledge of Mac operating systems desirable.

Package:

£27,500 - £35,000 depending on skills & experience

Overtime available

20 days holiday (increasing each year to 25 days) plus bank holidays

Career Development Plan

Pension Scheme

Health Care Membership

Use of company vehicles

Sick pay

Free Parking

Company Social Events