Report this ad

Scout Recruiting has a great opportunity for an experienced Customer Service to join a busy and thriving business in Peterborough. Working alongside 3 other team members you will be responsible for the day-to-day operation of customer and clients.
This is a permanent full time Monday to Friday 9 5.30 role Salary is £26,000 - £28,000 DOE. Free parking and standard 4 weeks plus bank holiday allowance.
The ideal candidate will have strong communication skills and build long-term relationships, with a portfolio of customers. Youll liaise between customers and cross-functional teams to ensure the timely and successful delivery of products.
Customers are contacted via email with a ticket system in place. There is a nice balance of phone work and administration involved so you need to be someone who isnt afraid to pick up the phone, have strong attention to detail and is organised.
You will also need to be proactive and enjoy going above and beyond to give your customer a service to be proud of.
For the right person, longer term, there would also be the opportunity to go out to events in the UK and overseas to meet new and existing clients.
Key responsibilities
* Operate as e lead point of contact for all matters specific to your customers. Ensure that all office procedures are adhered to.
* Develop a trusted advisor relationship with key customers.
* Meeting and contacting customers on a regular basis.
* Ensure the profitability of each job.
* Contribute to and attend production and marketing meetings.
* Ensure the timely and successful delivery of our products to meet the customers needs and objectives.
* Ensure that all work undertaken fully meets the customers satisfaction (monitored by questionnaires)
* Identify and act upon opportunities to better utilise and improve the operation (Improvement form).
* Assist Senior Management in achieving company targets.
* Liaise with Production to resolve any customers problems/issues.
* Identify and resolve all issues of quality variances to ensure that all work undertaken fully meets the customers satisfaction.
* Continuously ensure all Company procedures are adhered to; identify any variances and provide possible solutions.
* General duties will also include: - Answering telephone enquiries; quoting and chasing; dealing with account application forms and payments; credit checking/monitoring customers limits; following database and administrative procedures; purchasing of non-stock items/materials.
Key Skills
* 2/3 years of previous customer service experience
* Excellent verbal and written communication skills
* Highly organised
* Strong attention to detail
* Team player
* Proactive
* Multitask
* Confident using computer systems.
Short listing for this role will start immediately.
Other job titles are ideal for this role are Customer Care, Customer Assistant, Helpdesk, Customer Support, Customer Care Representatives, Customer Care Assistant, Customer Care Administrator Customer Care Coordinator, Account Manager

Benefits: Plus non salaried benefits