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Job Description & Specification

Title: Sales Engineer

Reporting to: Sales Director

Reportees: None

Job Overview

The Internal Sales Engineer is the initial technical resource for the company and is responsible for actively driving and managing the application evaluation stage of the sales process. The role operates as a bridge between Customers and Contracts/Engineering teams, demonstrating a comprehensive understanding of the products.

A key member of the Sales team you will build close relationships with our customers in dealing with technical sales enquiries, producing accurate and competitive quotes and being able to source solutions to meet their needs.

Responsibilities

Processing customer enquiries, which will involve: - Initial customer contact via telephone, email, face and face to face - Managing and understanding and interpreting customer requirements - Producing designs and costed solutions to satisfy these requirements, whilst maximising the benefit for the company - Production of quotations/tenders in a timely, clear, detailed and accurate manner. - Follow up quotations in a timely manner to secure profitable orders

Maintain expert level of product knowledge and applications.

Provide pre-sales technical expertise and product education to new and existing customers

Ensuring orders are processed quickly and that information allowing for design and manufacturing is passed to the relevant department

Ensuring that customers are kept informed of order (contract) status and that any issues are resolved quickly

Maintaining accurate up-to-date records of enquiries, quotations, orders and customer activity

Pursue new business opportunities

Occasional site and customer visits

Supporting the Contracts, Engineering and Production departments

Building relationships with customers and potential customers to understand their requirements.

Location Main place of work will be Leicester

Occasional site and customer visits may be required

Targets

Budgeted order intake

Delivery performance and quality

Skills Essential:

HNC in electrical engineering or equivalent apprenticeship.

Previous experience in a similar role

Customer focused approach with excellent communication skills

Problem solving approach

Strong technical mindset and able to read and interpret technical data and translate to others

Good IT skills, including Microsoft products including Word and Excel

Selfmotivated

To be organised, accurate and have an eye for detail

Desirable:

Degree in electrical, electronic or control and engineering

Familiarity with either large OEMs and contractors or international customers