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Category: Education / Training / Instruction ›› General/Other: Training/Instruction
Level: Experienced (Non-Manager)
Term: permanent
Weekly hours: 21.0
Salary: GBP 15000 - 15000 per year
Location: London

Education Assistant

Permanent, Part Time (21 Hours Per Week - Monday, Wednesday, and Fridays)

£25,000 FTE (Pro Rata)

Remote with occasional visits to the office

We are currently recruiting for an Education Assistant to join a chartered taxation company based out of London. As Education Assistant you will be assisting the team by providing external facing support for students and internal support services for the other staff in the Education Team to facilitate the movement of students from first contact through their exams to membership.

Key duties and responsibilities:

Promptly answering all incoming calls and emails into the multiple Education inboxes in a timely and polite manner and responding accordingly
Providing cover for the main Education inbox
Processing and sending student registration welcome emails for CTA, ATT, and Tax Pathway
Contacting a sample of ATT referees as part of the registration process
Processing company updates for CTA, ATT, and Tax Pathway
Processing exemption requests for CTA, ATT, and Tax Pathway
Processing refunds
Assisting with ATT exam deferrals and CTA exam cancellations
Assisting with the process to deal with any disclosed Professional Conduct issues
Assisting with the Exam Focus and Skills Days
Inputting/amending database entries accurately, help maintain CRM correctly
To assist with examination preparation as required
Skills and experience required:

Communication and interpersonal skills
Time management, organisational and multitasking capabilities
Call handling and email response (good inbox management required)
Competent in MS Office Packages e.g., Word, Excel
Competent in other office IT programs e.g., CRM, Office, Adobe Acrobat etc.
Excellent attention to detail

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