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We are seeking a highly organised and detail-oriented individual to join our team as a Sales and Service Administrator. In this role, you will be responsible for providing administrative support to the sales and service departments, ensuring smooth operations and excellent customer service.
Responsibilities:
- Answering first-line customer sales and support calls and emails
- Assist sales and service teams with administrative tasks, such as data entry, filing, and document management.
- Maintain accurate and up-to-date customer records, including contact information, sales orders, and service requests.
- Processing Sales and Purchase orders and keeping customers informed of lead times and ETAs
- Invoicing and Credit note management
- Handle customer inquiries and provide exceptional customer service, resolving issues and ensuring customer satisfaction. (courier issues as an example)
- Collaborate with internal teams, such as Internal Account Managers and logistics, to ensure timely order processing and delivery.
- Managing the RMA (Return Material Authorisation) and Repair processes at AVM including arranging returns to suppliers
- RMA & Miss pick report (email) for Ops Director on a weekly basis
Requirements:
- Previous experience in a similar administrative role, preferably in sales or customer service.
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Strong attention to detail and accuracy.
- Proficient in using Microsoft Office Suite and CRM software (currently using Orderwise)
- Excellent verbal and written communication skills.
- Strong problem-solving and customer service skills.
- Ability to work independently and as part of a team.
We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within the company. If you are a motivated and proactive individual with a passion for customer service and sales support, we would love to hear from you.
Apply today to join our dynamic team