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We are a successful and well established technology, engineering and manufacturing company who operate on a global scale and who have seen growth over recent years due to our success and acquisitions. Due to expansion, we are seeking a Sales Order Processing Co-ordinator working across a variety of industry sectors, including green shipping, marine science, water quality, defence and agritech. It is an exciting time to join the company, as it grows the business. The role would suit candidates with proven sales order management experience of the full sales order life cycle, from initial enquiry through to order processing, delivery and final invoice. You should also have export documentation experience due to our extensive overseas client base. Working Mon to Fri 37.5 hours per week with a generous starting salary and discretionary annual bonus, free parking, 25 days holiday and a full benefits package including life assurance and contributory pension, with onsite parking and a hybrid WFH scheme.

We are looking to recruit a Sales Order Processing Co-ordinator ideally with experience within an engineering/manufacturing environment who understands sales order processing as part of a production process. You should be familiar with CRM & ERP systems (full training will be provided). Proven knowledge and experience of shipping & customs, export licensing and export documentation/regulations is also required.

Strong planning and organising skills are essential for this role as is an ability to communicate with colleagues and customers. You should be tenacious/results orientated and have a can do attitude.

Job Purpose:

To progress customer sales enquiries for equipment spares and process sales orders for the complete range of products, through the acknowledgement of orders received, liaison over delivery dates and organisation of worldwide shipments.

Ensure all activities are undertaken to maximise levels of customer satisfaction through excellent communication and in strict compliance with export and other shipping regulations.

Responsibilities:

To progress sales orders from customers, matching to existing quotes, inputting to the Company ERP system (SYSPRO), ensuring all internal vetting processes are completed and any export control requirements highlighted prior to confirming acceptance of the order.

To coordinate optimal Despatch dates with the Production Planning team prior to sending Order Acknowledgements.

To attend weekly Production meetings and monitor that committed ship dates are achievable.

To Communicate with external customer and internal sales, if appropriate, in sensitive customer situations, that alteration of despatch dates is necessary.

To manage the SHIPMENTS of equipment to customers across the world, establishing priorities with the internal packing team and liaising with external couriers/freight forwarders, ensuring comprehensive accompanying documentation, strict adherence to export licence regulations/VAT regulations and any drivers handling Company equipment are fully qualified/certificated to handle hazardous goods when required.

To produce accurate and timely invoices to customers for all equipment orders.

To be successful you should have:

Proven sales order processing experience ideally within an engineering/manufacturing environment

Familiarity with ERP and CRM systems and be IT literate (Microsoft Office Suite)

Educated to A level standard, preferably having studied a Business related qualification

A working knowledge of worldwide exporting/export licences. Ideally, you need an up to date knowledge on custom codes, product codes, regulations and paperwork, and if possible experience with dangerous goods shipping (batteries).

In return we can offer the chance to join a well established and successful global organisation who continue to grow. If you are currently working in a similar role where you are fully responsible for complete sales order process and export knowledge, then we can offer the chance to utilise your experience and skills in an international organisation that has a strong employee focus. You may be looking for the next step up in your career and to join a larger organisation and develop your career. We can offer a generous starting salary plus 25 days holiday, pension, health scheme and free parking and a hybrid working options available