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Production Administrator

Salary - £21,000 - £23,000

Leeds

About the Company

Our client is a family-run business based in Yeadon that delivers EPOS repairs and managed services for the hospitality and quick service restaurant industry across the UK and mainland Europe.

About the Role

The ideal candidate will have excellent interpersonal skills with the ability to effectively communicate with clients of varying sizes. Having experience of handling customer enquiries, the candidate will be able to provide helpful and friendly assistance to customers and suppliers. Many of the key responsibilities below must be completed in a specific time-frame, therefore strong organisation skills and the ability to meet deadlines whilst remaining calm under pressure is essential. A successful candidate will also be able to follow processes and procedures to ensure the smooth work-flow of our engineering and warehouse teams.

This role is full-time, Monday to Friday, 37 hours per week.

20 days annual leave plus bank holidays will be given.

Key Responsibilities

Administration of our engineering work-flow, progressing repair jobs through our systems and procedures, adhering to our customer's specific requirements.
Liaise with OEM suppliers to facilitate in-warranty repair services via individual RMA processes.
Liaise daily with key clients to keep them abreast of activities and manage expectations, assist with queries, and troubleshoot issues where they arise.
Deal quickly and efficiently with customer enquiries or complaints by phone, email, and occasionally face to face.
Communicate and coordinate with internal departments to ensure customer requirements are fulfilled.
Produce weekly and monthly operational reports.
General administrative duties to assist the Operations department.
Record details of support calls and log them onto the Support Help-desk system.
Assist with reception meet and greet duties.
Other administrative duties to assist other areas of the business where necessary.
About the Candidate

Computer literate, including Microsoft Word, Excel, and Outlook.
Methodical and diligent work ethic.
Excellent interpersonal skills.
Strong verbal and written communication.
High attention to detail.
Excellent organisation skills with the ability to juggle multiple responsibilities.
Highly motivated, capable of working alone and within a wider team.
Can-do, action-focused attitude.
Previous experience in a similar role is desirable, but not essential.

Suitable candidates should apply immediately by calling our Managing Consultant for this vacancy James on (phone number removed)

We regret that this client is not prepared to sponsor work permit or work permit transfer applications. Candidates must be able to prove their eligibility to work in the UK.

The Electronics Group is an employment consultancy and currently has permanent vacancies for Electrical, Electronics and Engineering professionals throughout the United Kingdom. If you are looking for work in this area, we may be able to assist you. Contact us directly on (phone number removed) and discuss your requirements with one of our dedicated consultants