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Field Line Manager

Bath

Up to £39,000

Are you an experienced and motivated Field Line Manager looking for a new challenge? We have an exciting opportunity for you to join our client's team in Bath.

Key Responsibilities:

* Provide excellent customer service, manage complaints, and foster client relationships.

* Conduct client meetings and collaborate with sales/installation teams.

* Perform site surveys, provide quotes, and manage team performance.

* Ensure high productivity and quality and serve as an escalation point for engineers.

* Support Service Desk, manage overtime, and achieve gross margin targets.

* Monitor service levels, analyse KPI data, and optimise processes.

* Produce risk/method statements, provide toolbox talks, and assist with audits.

* Ensure compliance with standards/SLAs and minimise non-compliance.

* Achieve monthly targets for gross margin, maintenance calls, and customer retention.

Essential Qualities:

* Strong organisational skills.

* Previous Fire and Security industry experience.

* Proficient in fire and security systems technology.

* Excellent relationship management and leadership skills.

* Ability to work well under pressure with high attention to detail.

Desirable Qualities:

* Experience in resource planning and relevant software.

* Proficiency in producing Profit and Loss reports.

* Demonstrated success in achieving SLAs.

* CSCS/ECS Card preferred