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Alexander Mann Solutions (AMS) is the world's leading provider of Talent Acquisition and Management Services. We deliver award-winning solutions to over 65 outsourcing clients and consulting services to hundreds more. Our Contingent Workforce Solutions (CWS) service acts as an extension of our clients' recruitment team and provides professional interim and temporary resources.
Our client is a well Known Corporate and Institutional banking organisation with headquarters in Central London and several other global locations; Providing Finance and Risk Solutions as well as Trading and Flow Sales to global financial institutions, investors, counterparties and corporate customers on a day to day basis.
On behalf of this organisation, AMS are looking for a Product Owner for a 4 Month contract based in Edinburgh (Remote for Now).
Purpose of the Role:
Design, run and deliver the digital bank of the future with accountability for the creation and delivery of all products and services required to meet the Customer Journey vision
As a Product Owner you will be responsible for:
Drive and deliver a prioritised journey backlog to improve the end-to-end customer journey, including identifying opportunities to improve, and provide subject matter expertise
Deliver, consolidate and automate all business performance and proposition activities that keep the customer journey running effortlessly, including commercial planning, pricing optimisation, complaints, net promoter score, closed loop feedback, outer loop monitoring, reporting, budget forecasting and financial target monitoring
Monitor competitor activity across the journey portfolio, actively identifying responses to market changes
Manage incidents effectively, and look for opportunities to increase resilience within the customer journey
Strive to deliver a world class customer experience and place the customer at the heart of all we do through understanding, anticipating and getting early feedback on their needs and what will deliver value
Make empowered decisions to deliver the prioritised digital journey backlog
Create value for the customer ASAP through understanding interactions and steps and making best use of resources available to minimise waste
Use innovative system thinking to design digital solutions, identifying opportunities for streamlining work, to improve value for customers
Provide subject matter expertise
Help to facilitate a culture of openness and sharing of information
Work effectively in cross-functional teams rather than independently to deliver the sprint goals helping to facilitate agile ways of working, including enacting scrum master role as needed
What we require from the candidate:
Must have previous banking experience
Experience in managing/owning bank products
Scrum experience
This client will only accept workers operating via an Umbrella or PAYE engagement model.
If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.
Alexander Mann Solutions, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business