Report this ad

We have an excellent opportunity for a Service Desk Engineer to join our well-established client in Reigate.
In this Service Desk Engineer role, you will work in my clients office in Reigate, there will be some local travel to sites around Reigate and Guildford.
MFK Recruitment has successfully recruited 25 individuals for this well-established company in the past 4 years. Extremely ambitious company and theyre very interested in having individuals join their team, who are keen to progress and succeed.
Service Desk Engineer main responsibilities:
* To manage all incidents and customer requests from receipt to resolution and closure
* Provide server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix
* Incident and problem management
* To ensure service level agreement standards are met
* To promptly complete any admin paperwork and documentation
* Keep accurate records of all site information using IT Service Management tools
* Promote best practices and adhere to change control process
* Accurately plan and organise a working week
* Review scorecard weekly with Team Lead
Service Desk Engineer skills & experience:
* Experience working in an IT Support role.
* Experience in using Windows Server/Active Directory
* Good understanding of Networking
* Experience in using Office 365 Admin
* Experience in Google Workspace
* Exposure to Cloud support
* Experience working with SLAs
Some highlights of working with my client:
* Personalised training platform
* Skills assessment and personalised progression plans
* Microsoft Gold Partner and Google Partner
* Microsoft and Google training courses, accreditations, and exams
* One-to-One training
* Company healthcare available
* Monthly performance-related incentives including additional holiday days and vouchers
* Social & team building activities