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Are you an experienced Client Service Account Manager within the Sunderland area, and are you currently on the market for a new role? If so, this could be the role for you!
Gillespie Recruitment are delighted to be working with our client, a dynamic and forward-thinking digital transformation organisation, in their search for a Client Service Account Manager!
Main Duties
* Build strong, collaborative, and positive relationships with clients at various levels, ensuring internal staff are involved as necessary. Take ownership and manage escalations effectively.
* Manage day to day queries, communicating effectively written and verbally with the clients and internal stakeholders.
* Conduit between the client and the internal stakeholders, managing new product, project or change briefings from clients.
* Support project delivery for new assigned accounts from a client service perspective, supported by the project manager and team.
* Create monthly and quarterly management packs to present to clients in structured formal reviews.
* Produce detailed Management Information reports to the client informed of progress/status and performance.
The ideal candidate will have previous experience working within a fast-paced environment, and experience within a BPO or Client Services industries. High levels of communication and analytical skills are required.
If youre interested in this role, apply now for more information