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Sales Admin Manager - Harlow
£37k + Bonus
This is a brilliant opportunity to take ownership of the admin department dedicated to delivering outstanding service to trade and key national accounts. You will manage & develop a team. This is a brilliant role for someone who is passionate about creating & managing an efficient B2B customer journey.
Reporting directly to the Sales Director & managing one report, you will be responsible for managing the customer service and administrative operations for national and international business accounts and key national retail accounts.
Key Responsibilities:
* Be the central administrative point of contact for multiple sales channels.
* Manage an administrative assistant, ensuring seamless collaboration.
* Handle inquiries, orders, and communications with efficiency and professionalism.
* Spearhead product launches and promotional deals, exceeding stakeholder expectations.
* Take complete control of national account management, from order processing to client communication.
* Develop robust processes to streamline departmental operations.
Requirements:
* Proven success in running or continuously improving customer service or administrative departments.
* Proven experience working with B2B customers, ideally national retail accounts experience.
* Deep understanding of customer service and relationship management.
* Proficiency in Zendesk, SAP, or Dynamics system.
* Strong leadership and organisational skills.
Perks:
* Opportunity to shape and professionalise a customer service administrative department.
* Collaborative environment with supportive leadership.
* Competitive salary and benefits package including Bonus paid quarterly.
* Huge career progression opportunities.
We want to hear from you if you're ready to take on this exciting challenge with an established global brand and be a key player in our client's success!
How to Apply:
If you have the experience and ambition we are looking for in this hire, submit your CV or call Sarah Palmer @ SC4 Recruitment to discuss further