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Systems/Infrastructure Engineer

Inverness or Aberdeen based

Our clients head office in Inverness but with bases in Edinburgh, Glasgow and Aberdeen have an exciting opportunity for a Systems/Infrastructure Engineer to join their well established IT team.

Our client is a service focused, performance driven business, offering construction, maintenance, and enhancement solutions to a diverse range of energy industry customers. Their culture underpins everything they do, ensuring all people are commercially astute, delivery focused, empowered, entrepreneurial and committed to building long-term working partnerships.

Whilst in this role key accountabilities will include

Work closely with other Infrastructure staff to facilitate knowledge share.
Work closely with the Service Desk to ensure the customer needs are met.
Support the delivery of the infrastructure strategic roadmap.
Support major incidents as a priority, alongside strategic projects.
Provide Escalation support to the Service Desk as part of a rota.
Ensure that all work is captured and logged using the appropriate ticketing system.
If required, escalate requests to the Infrastructure Manager for resolution.
Performs other duties as assigned by the Infrastructure Manager.

Experience and Qualifications

Office 365 Administration and related PowerShell.
Working with Microsoft AD Domains and Group Policy.
Managing and monitoring a variety of Infrastructure systems.
Deploying Cyber Essentials related tasks.
Knowledge of IT Security best practices.
Microsoft certifications are beneficial.
Valid Drivers license.

Competencies

Ability to run and manage individual projects.
Ability to learn new applications and systems.
A deep knowledge of Microsoft Systems, ensuring you can support Service Desk escalation.
Effectively manage time while working on multiple assignments, with guidance as to relative priorities of assignments.
Ability to handle confidential information and materials with discretion and integrity.
Ability to handle interruptions and shifting priorities, maintain focus on tasks, pay attention to details, and produce accurate work.
Hunger to continually learn new technologies to progress and achieve the best results.
A critical and methodical thinker/problem solver who can work under pressure, assess enquiries, and exercise sound judgement.

If you would like to have a confidential conversation and find out more about the above please contact Lyndsey at Global Highland