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Job title: Scheme Manager

Location: Hanover House, Portishead

Hours:30 hrs per week

Salary: Up to £21400 per annum based on 30 hrs per week (FTE £25680)

Are you a pro at connecting with people? If so, we want you on our team! As a scheme manager, you'll be the friendly face that supports residents in living their best independent lives.

If you thrive on the diversity of interacting with various individuals daily, the Location Manager role is your perfect match. This is a dynamic role where each day brings new challenges and unique experiences. Joining our housing team means bringing both heart and head to the table, you will be managing property affairs, tenancies, and building strong connections with residents. This role is all about versatility, collaborating with different departments, and taking charge in fostering positive relationships with key stakeholders and partners.

We are seeking a dedicated and customer focused Location Manager to join our team and play a crucial role in managing and overseeing the running of this site. You will possess a passion for working with our residents and will appreciate the importance of providing great customer service. We are looking for a Place Manager with a strong customer focus who has the drive to go that extra mile. This role offers a unique opportunity to make a positive impact on the lives of our residents living independently.

This position oversees the following responsibilities, and don't fret if you don't have all the know-how; comprehensive training and support will be provided.

* Resident Support: Providing support and assistance to residents, ensuring their safety, well-being, and comfort.

* Managing and Letting properties, managing rent accounts, dealing with anti-social behaviour and ensuring repairs are carried out.

* Administration: Maintaining accurate records, handling enquiries, and managing administrative tasks related to the scheme.

* Customer Advisor: Listening to residents and dealing with issues before they become a complaint.

* When a complaint does arise, taking ownership and investigating fully- it is important that our residents are listened to and are kept informed.

* Maintain resident trust and confidence in Anchor through effective communication, setting expectations and delivering.

* Connecting with residents to facilitate social activities, promoting a sense of community, and organising events for residents.

Life is far too short to be in the wrong job.

A career with Anchor housing is all about providing older people with independence and security within a happy community. We offer properties at over 1,500 locations across the country and manage 54,000 homes for the over-55s.

At the heart of every Anchor housing community are great people making sure that everything runs smoothly. Our ambition is to create homes where everyone can love living in later life. If you share that passion and commitment, Anchor is the best place to build your career.

Are you the one?
Our residents are at the heart of everything we do. We believe they should be able to choose how they live in later life. We are looking for an individual who shares our values and has great relationship management and communication skills.

Previous housing experience isn't necessary. What we're after are individuals with a passion for excellent customer service, adept at handling complaints and queries, and ready to support our residents with whatever they may require. If you are customer focused like we are, what are what are you waiting for?

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