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Description

We are currently seeking a Customer Success Executive to join a well-established, family-run SME based in Marden. As a Customer Success Executive, youll play a pivotal role in helping the business achieve its next level of growth. Youll help to build upon reputation within customer accounts, by supporting the Account Manager with the day-to-day account management tasks as well as identifying opportunities where we can add even more value for our customers.

Key duties and responsibilities...

* Responding and resolving customer account queries. E.g. quotes, orders, pricing and deliveries.

* Collating cookie cutter material for proposals, customer meetings and events. E.g. datasheets, product guides and delivery and collection of event/exhibition material.

* Generating accurate customer quotes.

* Processing customer orders.

* Inputting accurate customer data on NetSuite.

* Answering questions about the range of products and identifying opportunities to upsell other products.

* Collecting feedback from customers about products and service.

* Identifying any lapsed customers and making the Account Manager aware.

Requirements:

* A confident, articulate, and positive individual who has the customers interest at heart.

* Proactive with the ability to resolve customer queries quickly and correctly.

* Drive to continuously learn and improve.

* Familiar with Microsoft office applications and willingness to learn new systems such as NetSuite.

* Not be afraid to take onboard and proactively action feedback.

Hours: 7.30am to 4.30pm, Monday to Friday

Benefits:

* Salary of £27,000 - £30,000 per annum (negotiable depending on experience

* Growth by Sharing Scheme

* Bonus scheme

* The company funds training and development programmes for staff

* Team days

* Onsite parking