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Business Support Officer - Vertas Group Limited
Landmark House, Ipswich
Monday to Friday; 08:30am - 16:30pm
37.5 hours per week, 52 weeks per year
£10.72 per hour
We are looking for a hard-working team player, to join our happy FM team at Landmark house.
Business Support Officer's should have a proven track record of success in quality establishments, sound management experience coupled with strong communication and organisation skills, the ability to think outside the box and deliver against set targets.
Experience:
Previous experience of leading a team to drive change and transform cleaning services across several different locations is desirable.
Excellent client communications skills with the ability to present information clearly.
A proven track record of delivering results through engaging teams to delivery exceptional standards of service at their sites.
Effective people management skills.
Great time management.
Duties will also include but not limited to : Returning property back to members of the public, dealing with public enquiries, taking and logging deliveries, communicating with the staff from our building, dealing with room bookings and so on.
Key Objectives:
Managing and Assisting Management with day to day delivery of services at Endeavour House.
Supporting a part time workforce, selection and recruitment along with ensuring compliance with on-going training needs and appraisals.
Regular customer contact to ensure we are responsive and adaptable.
Budgetary responsibility to maintain viability of contracts.
Planning and managing team to ensure all contracts are fully supported.
Hours to suit Business needs.
Front facing, dealing with professionals and public alike.
Values and Behaviours:
Great customer service and communication skills.
Passion for sustainability.
A Team player providing an excellent service across the Vertas Group.
The ability to make the best decisions with Vertas in mind.
Listening and responding to colleagues, customers and suppliers to achieve the best outcome.
The ability to adapt and respond to change in a growing organisation.
Must be able to remain calm at all times, and integrate with an established team.
Support is given by team mates and on site security.
Key Skills:
Strong communicator at all levels.
Ability to work autonomously and time manage effectively.
Good knowledge of excel and word, and be a competent communicator.
Must be able to pass Police vetting checks
Non contractual benefits
Lifeworks high street and online discounts
Company Pension
WeCare 24/7 employee assistance including remote GP and counselling
Mental Health First Aiders
Vertas Finest Recognition Scheme
Annual Making the Difference Awards
Refer a friend rewards
Personal Development opportunities including Aspire to Inspire and self led learning
We want enthusiastic individuals with a positive working attitude to join our team of 4,000 colleagues across the UK. Vertas Group are an inclusive and equal opportunities employer who believe that our people power what we do. We aim to ensure that our workforce reflects the diversity of the communities in which it operates.
This job description is current. It may be amended in any way following consultation with the post holder to take account of changes or anticipated changes in the organisation or management of Vertas Limited