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Service Administration Supervisor

Hours: Full time Monday to Friday 37.5 hours per week with flexible start and finish times

Location: Cirencester

Salary: Circa £30,000 per annum

This is a temporary on-going position

Key Responsibilities:

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Ensuring the administration team delivers a level of Customer Service that exceeds customer expectations.

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Constantly review and, if possible, improve service delivery.

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To improve the internal and external communication skills of the Service Department.

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Responsibility for the day-to-day running and administration of the Service Administration team.

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Oversee the day-to-day operation of the departments Service Management System software.

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Day to day operational control of the Field Service team, reporting any personnel issues to the Service Manager.

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Report all operational and customer related issues to the Service Manager.

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Attempt, in the first instance, to resolve any operational and customer related administration issues in a timely manner before escalating to the Service Manager.

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Monitor and, where necessary, improve the two-way flow of Service information between our customers and the whole Service team including, Field Service Engineers, Service Administrators, and sub-contractors.

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Provide first line support whenever possible and, where appropriate, assigning more detailed queries to relevant team member or to the Service Manager.

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Monitor departmental issues and work with the Service Manager to ensure they are resolved in a timely manner.

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Take an active interest in all operational activities.

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Ensuring that all key departmental operational and administrative functions are delivered efficiently and accurately.

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Work with the Service Manager and Technical Support Engineer to set and maintain KPIs for the service department and to oversee the warehouse.

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Assist the Service Manager and/or Technical Support Engineer to project manage service projects and large repairs.

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Manage Engineer training and training records.

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Oversee the department Aftersales Administrator

Key Skills:

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Previous experience in a supervisory role.

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Experience improving and streamlining processes.

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Ability to prioritise a busy workload.

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Excellent written and verbal communication skills.

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Fantastic organisational skills