Report this ad

An excellent opportunity has arisen for a Customer Service Executive / Enquiry Line Assistant to join a well-established organisation based in Knaresborough.

This is a brilliant role for candidates with previous telephony customer service or sales experience who can build relationships over the phone and can influence and close sales. This is not a sales targeted role, but we are looking for candidates with a natural sales flair and strong customer service skills.

35 hours per week, Monday Friday 9.00am 5.00pm with an hour for lunch, based in beautiful offices in Knaresborough town centre.

Salary is between £23,000 - £24,000 with a review after successful completion of probationary period plus company bonus paid biannually.

Role responsibilities include

· Handing both incoming and outbound calls from customers, providing information on a range of products and benefits

· Discussing detailed products over the telephone and via email, within eligibility and terms of membership parameters

· Listening and interpreting information given, open questioning and summarising/recapping to establish next steps

· Sending out quotations and following up

· Influencing and negotiating within a Financial Conduct Authority regulated environment

· Logging all information on internal CRM system and high level of MS Office (Outlook, Word, Excel)

· Setting up new business through the system

· Working as part of a close and supportive Enquiry Line Team and the wider organisation

Candidate requirements

· Previous telephony customer service or sales experience

· Ability to build rapport over the phone with proven listening and strong communication skills

· Positive attitude and self-motivated

· IT literate and confident with MS Office

This fantastic opportunity is available for an immediate start so please send your CV ASAP to Louise at Unity Resourcing