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RSR is a public safety, housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience.

RSR is actively seeking candidates on behalf of Staffordshire Police for the role of Contact Handlers.

You will be working in a fast-paced 24/7 environment, you must be able to work under pressure, communicate clearly at all times and make critical decisions. You will need to be able to think quickly, ask the right questions, listen for vital details and log information accurately.

Location: Stafford

Pay rate: £13.36 - £15.16 per hour

Hours: Offering full and part time roles. Weekend only working may also be available.

Main Duties:

* Receive and critically assess all types of contacts, from the general public, police and other agencies, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

* Identifies the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.

* Assesses risk and identifies the appropriate action to resolve or determine the appropriate agency, deployment grading and priority of contacts.

* Use a variety of applications and systems to maintain and update incident records, audit trails and resource availability to measure and improve performance.

* Act in adherence to all other legal frameworks, key working principles, policies and guidance relevant to the role.

Essential Requirements:

* Educated to Level 2 or equivalent or relevant work experience.

* Previous experience taking high volume calls.

* Previous experience in a customer service environment.

* Experience in working in an environment dealing with challenging or vulnerable people.

* Effective communication skills.

* Able to use standard IT packages, systems and/or databases to fulfil role requirements, good keyboard skills are also essential.

This role will be subject to vetting and the successful individual will be required to obtain and maintain these clearances.

If you would like to be considered for this position and have the relevant experience, then please email your CV to [Apply online]

Alternatively, if this role is not for you but you do know somebody who would be interested please refer them to ourselves. We have a referral bonus scheme and will pay up in retail vouchers of your choice, for referrals who are not already known to us.

Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.

RSR Public Safety is member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer